BEFORE YOU START
Do I need council approval for my renovation?
It depends on the type and scope of the renovation. Minor internal renovations usually don’t require approval, but structural changes, extensions, or exterior work often do. We can help guide you through this process.
How early should I start planning my renovation?
The earlier, the better — ideally 2–3 months before your ideal start date. This allows time for design, approvals, quoting, and scheduling.
What’s the difference between a renovation and a remodel?
A renovation updates existing spaces (e.g., repainting, replacing tiles), while a remodel changes the layout or structure (e.g., removing walls, reconfiguring plumbing).
Can you work with my architect or designer?
Absolutely. We’re experienced in collaborating with external architects, designers, and consultants to ensure a smooth workflow and high-quality result.
Do you offer free consultations?
Yes, we offer a free initial consultation to discuss your renovation goals, assess the space, and understand your budget and timeline. This gives us a clear idea of your needs and allows us to provide tailored advice and a preliminary quote with no obligation.
Can I live in my house during the renovation?
For smaller projects, yes. However, for major renovations or if there will be no access to key areas (like bathrooms or the kitchen), temporary relocation is often more comfortable and practical.
Can I delay my renovation start date after booking?
Yes, you can delay your renovation start date, but we ask for as much notice as possible. Changes to the schedule may impact resource availability and could incur rebooking or holding fees depending on the timing. We’ll work with you to reschedule in a way that minimises disruption and keeps your project on track.
Do you renovate commercial properties as well as residential?
Yes. We handle both residential and light commercial renovations, including offices, retail spaces, and hospitality fit-outs.
DESIGN & PLANNING
Do you handle everything, including design and permits?
Yes, we can manage the entire process—from planning and design to approvals and construction.
Can you help with accessibility or ageing-in-place renovations?
Absolutely. We specialise in accessibility-focused renovations, including features like step-free showers, wider doorways, grab rails, non-slip flooring, and easy-to-reach fittings. Whether you’re planning for mobility needs now or in the future, we can design practical and comfortable solutions tailored to your lifestyle.
Do you provide 3D designs or visualisations?
Yes, for selected projects we offer 3D renderings and visual design mockups with cost for architect. These help you better understand the layout, finishes, and overall look before construction begins. It’s a great way to feel confident about your choices and make informed decisions early in the process.
Can I supply my own fixtures or materials?
Yes, you can. We’re happy to work with owner-supplied items, but please ensure they meet building standards and are delivered on time to avoid delays.
What materials or brands do you use?
We work with trusted suppliers and use high-quality materials that meet Australian standards. If you have preferences for specific brands or finishes, we’re happy to accommodate.
How do I know if my property contains asbestos?
If your home was built before 1990, there’s a chance asbestos may be present. We can arrange for licensed testing and safe removal if needed.
CONSTRUCTION & ON-SITE WORK
How long will the renovation take?
Timeframes vary depending on the project size. For example:
- Bathroom: 2–3 weeks
- Kitchen: 3–4 weeks
- Full home renovation: 2-5 months
We provide a project schedule before work begins.
Will I be able to access the site during construction?
Yes, but for safety and insurance reasons, we ask that site visits be arranged in advance with your project manager. We’ll happily schedule walkthroughs at key stages to keep you informed and involved while maintaining a safe work environment.
Do I need to be present during the renovation?
No, you don’t need to be present. Many clients choose to be off-site during construction. We provide regular updates and photos to keep you informed. If you’d like to visit the site, just arrange a time with your project manager.
What happens if weather delays the job?
Weather can sometimes impact outdoor work or cause unforeseen delays. We monitor conditions closely and will keep you informed of any changes to the schedule. Our team works to minimise disruptions and adjust timelines to complete your renovation as efficiently as possible.
Can you work around specific days I need quiet or access?
Yes, we understand that some days require quiet or uninterrupted access. With reasonable notice, we’ll adjust our schedule to accommodate your needs as best as possible without compromising project timelines.
Do you handle electrical and plumbing work?
Yes, we work with fully licensed and qualified electricians and plumbers as part of our renovation team. All electrical and plumbing work is completed to Australian safety standards and regulations.
Do you renovate heritage-listed properties?
Yes, we have experience working on heritage-listed properties. These renovations require special permissions and careful attention to preserving historical features. We can guide you through the approval process and ensure compliance with heritage regulations.
What if my renovation uncovers outdated wiring or plumbing?
If we discover outdated or unsafe wiring or plumbing during the renovation, we will inform you immediately. We will provide options and a quote for upgrading these systems to current safety standards, which is essential for the safety and longevity of your home.
What insurances do you carry?
We are covered by public liability insurance, workers’ compensation, and contract works insurance. Certificates can be provided upon request.
COSTS & CONTRACTS
How much will my renovation cost?
Costs vary based on size, materials, and customisation. We provide a detailed quote after an initial consultation and site inspection.
Do you offer fixed-price quotes?
Yes, we offer fixed-price contracts wherever possible to give you cost certainty. Any variations or changes will be discussed and approved before proceeding.
What’s included in the initial quote?
Our quote includes labour, materials (if supplied by us), project management, clean-up, and relevant permits or inspections. We’ll walk you through the details so there are no surprises.
What’s the difference between a quote and an estimate?
An estimate is a rough calculation of costs based on initial information, often given early in the planning phase. A quote is a detailed, fixed price provided after a thorough assessment, which forms the basis of the contract. Quotes are more precise and binding.
Can you work within a specific budget?
Absolutely. We tailor the scope, materials, and design to suit your budget without compromising on quality or safety.
Are there hidden costs I should watch out for?
We strive for complete transparency and include all foreseeable costs in your quote. Any additional costs due to unforeseen issues or changes will be discussed with you and only proceed with your approval.
What is the payment schedule?
A typical schedule includes:
- Deposit (5%)
- Progress payments at key stages
- Final payment upon completion and handover
All terms will be clearly outlined in your contract.
What are ‘variations’ and how are they handled?
Variations are changes or additions to the original scope of work agreed upon in the contract. When a variation is requested, we provide a written quote outlining any additional costs and time required. Work only proceeds once you approve the variation to ensure full transparency.
What happens if I change my mind mid-project?
We understand that ideas can evolve during a renovation. If you want to make changes mid-project, please notify us as soon as possible. We’ll assess the impact on cost and schedule and provide a variation quote for your approval before proceeding.
AFTERCARE & SUPPORT
What warranties do you provide?
We offer warranties for workmanship and materials in accordance with industry standards and Australian regulations.
Is there a warranty on appliances or fixtures installed?
Yes, all appliances and fixtures come with the manufacturer’s warranty. Additionally, we provide a workmanship warranty on our installation to give you peace of mind.
What happens if something is damaged during the renovation?
While we take every precaution to protect your property, accidents can happen. If any damage occurs, we will take full responsibility and arrange for prompt repairs or replacement. We are fully insured to cover such incidents.
Do you provide compliance certificates after the work is completed?
Yes, for all regulated work such as electrical, plumbing, and waterproofing, we provide the necessary compliance certificates to confirm the work meets Australian standards and local regulations.
What’s included in the handover process?
At handover, we conduct a final walkthrough with you to review the completed work, address any remaining items, and provide you with all relevant documentation, including warranties, manuals, and compliance certificates. We ensure you’re fully satisfied before officially closing the project.
Do you offer aftercare or maintenance support?
Yes, we provide aftercare support to address any issues that arise post-renovation. We’re happy to assist with maintenance advice or minor repairs to ensure your renovation continues to meet your expectations.
What if I’m not happy with part of the work?
We take pride in our workmanship and customer satisfaction. If you have any concerns, please let us know promptly. We will work with you to resolve issues quickly and to your satisfaction.
Do you help with material selections (tiles, fittings, paint colours, etc.)?
Yes, we assist clients in selecting materials and finishes that suit their style, budget, and project requirements. We can provide samples, recommendations, and guidance to help you make confident choices.
Get the greatest home Renovation Melbourne has ever seen
Call us today 03 9886 3731 / 0424 883 173 to experience reliability and professionalism on another level! You can also find our five-star reviews on Word of Mouth
Company
Contact
Level 1, Suite 9/214 Bay Street, Brighton, VIC 3186
info @ 5jbuilding.com.au
